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2nd Shift Dispatcher- Cleveland, OH
0
Category: Transportation
  • Your pay will be discussed at your interview

Job code: lhw-e0-90673393

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Watco Companies L.L.C.

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Summary

  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
2nd Shift Dispatcher- Cleveland, OH
The Fleet Service Supervisor will be responsible for the leadership of up to 30 driver independent contractors (couriers) delivering small & medium sized packages on behalf of our customer. The Fleet Service Supervisor will interact with both drivers and customer employees on a daily basis to insure that customers receive their packages on time and in good condition. Final mile small package delivery experience is a plus.


Duties & Responsibilities



+ Performance management of up to 30 driver contractors to deliver on customer's stated service goal


+ Identify and address customer service issues in order to maintain customer satisfaction levels


+ Daily/weekly report creation & reconciliation to resolve any outstanding issues and insure accurate billing and payment


+ Continuous process review & improvement to deliver increased efficiencies and reduced costs


+ Provide timely & accurate updates in order to maintain transparency & confidence


+ Facilitate new customer and/or driver set up to avoid any potential service impacts or a reduction in customer satisfaction


+ Provide training to new driver contractors as defined by customer service agreements


+ Perform other duties as required



Skills Required



+ Performance management


+ Relationship development


+ Data collection & Report creation


+ Process management


+ Customer Service



Competencies Required



+ Final mile and/or small package delivery experience


+ Continuous Improvement mindset


+ Strong communication, both in person and written


+ Passion for organization and process


+ Excellent interpersonal skills


+ Sense of urgency in issue resolution


+ Detail oriented with a focus on accuracy


+ Professional approach at all times


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