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2nd Shift Dispatcher- Cleveland, OH
Category: Transportation
  • Your pay will be discussed at your interview

Job code: lhw-e0-90673393

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Watco Companies L.L.C.

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
2nd Shift Dispatcher- Cleveland, OH
The Fleet Service Supervisor will be responsible for the leadership of up to 30 driver independent contractors (couriers) delivering small & medium sized packages on behalf of our customer. The Fleet Service Supervisor will interact with both drivers and customer employees on a daily basis to insure that customers receive their packages on time and in good condition. Final mile small package delivery experience is a plus.

Duties & Responsibilities

+ Performance management of up to 30 driver contractors to deliver on customer's stated service goal

+ Identify and address customer service issues in order to maintain customer satisfaction levels

+ Daily/weekly report creation & reconciliation to resolve any outstanding issues and insure accurate billing and payment

+ Continuous process review & improvement to deliver increased efficiencies and reduced costs

+ Provide timely & accurate updates in order to maintain transparency & confidence

+ Facilitate new customer and/or driver set up to avoid any potential service impacts or a reduction in customer satisfaction

+ Provide training to new driver contractors as defined by customer service agreements

+ Perform other duties as required

Skills Required

+ Performance management

+ Relationship development

+ Data collection & Report creation

+ Process management

+ Customer Service

Competencies Required

+ Final mile and/or small package delivery experience

+ Continuous Improvement mindset

+ Strong communication, both in person and written

+ Passion for organization and process

+ Excellent interpersonal skills

+ Sense of urgency in issue resolution

+ Detail oriented with a focus on accuracy

+ Professional approach at all times

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