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Customer Service Representative
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-89771730

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Warren Rupp, Inc.

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  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Customer Service Representative
**Summary:** Responsible for providing customer support after the order has been attained.
**Major Tasks and Responsibilities:**
* Performs all Customer Service activity in support of Field Sales.
* Provides timely and accurate response to all customer and field sales inquiries, order placement, customer complaints, export compliance and engineering changes.
* Provides preliminary/routine assistance for application engineering inquiries.
* Participates in a team approach to selling to key accounts in which all personnel work as a cohesive group; dedicated to increasing sales through customer satisfaction
* Collects new data and maintains comprehensive historical data; analyzing all data and communicating to management relative information and recommendations that could impact future planning
* Maintains an effective follow-up system for all open and active inquiries to insure timely and conclusive response to the customer
* Assists in resolving credit matters
* Views and prompts response to the customer with analysis of summary reports to assure early recognition and resolution of developing problems
* Verifies proper approval of customer credits and debits to ensure timely processing
* Facilitates the resolution of customer complaints in order to provide a systematic review and a prompt response to the customer
* Assists in the targeting, approval and sale of key new products outlined in the Operation's Strategic Initiatives with outside sales personnel and Operations Management
* Profiles order delays, new product sales and customer issues with the appropriate level of Operations Management to ensure the highest degree of customer satisfaction and response
* Participates in technology changes that lead to process improvement and improved customer satisfaction.
* Participates in individual and group training
* Assists in any special assignment delegated by the Manager of Customer Service
**Other Responsibilities:**
* Participates in CPI activities.
* Participates in KPI reporting
* Participates in cross training
* Applies 6S in area
* All other duties as assigned
**Process Metrics:**
* Response time to customer, (D).
* Customer complaints, (D).
* Collection of end-user data, (D).
* Overtime, (W).
* Order Entry Cycle Time (D)
* Order Entry Accuracy (D)
* Action Oriented
* Approachability
* Customer Focus
* Managing Diversity
* Informing
* Technical Learning
* Time Management
* Written Communications
**Process Owner's Minimum Requirements:**
* Bachelor's degree in a Technical field, Business Administration or related field preferred
* Five years experience in customer service / inside sales; or equivalent combination of education and experience
* Experience with JDE operating system preferred
* Specific skills, knowledge, and/or licenses:
* Knowledge of Microsoft Office software
* Able to handle multiple projects and tasks concurrently
* Ability to work with others and be an active part of a cross functional team
* Extrovert personality and acceptable to change
* Aptitude for developing sales rapport via telephone and e-mail contact with key customer personnel involved in purchase decisions
* Ability to develop knowledge of hydraulics, AOD pumps, PD pumps, and pump applications.
* Problem solving: identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
* Planning/organizing: prioritizes and plans work activities, uses time efficiently and develops realistic action plans
**Working Conditions:**
* Regularly required to talk, or hear; use hands to finger, handle, or feel, and sit for extended periods of time
* Occasionally required to stand; walk and reach with hands and arms
* Noise levels are usually quiet
IDEX is an equal opportunity employer Minorities/Females/Protected Veterans/Disabled

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