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Guest Services Manager - ResortQuest Whistler, by Wyndham Vacati
GARDINER MINES NS B1H5K4
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90673800

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Wyndham Destinations

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Summary

  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  6 Views, 0 Applications  
 
Guest Services Manager - ResortQuest Whistler, by Wyndham Vacati
Responsible
for the training and supervision of the Guest Service Dept. Maintain data on past/future room occupancy
and other pertinent information.
Maintain correspondence and accurate records/files for the
property. Inform other departments of
occupancy counts or changes. Address
customer complaints and inquiries.



Responsible for managing the budget and planning department
goals. Hire, discharge, schedule, train
and motivate employees, ensuring that all staff understand and are accountable
for upholding the Company's "Count on Me!" service promise. Conduct employee
performance reviews in accordance with Company policy.







**Essential Job Functions**


Beginning
with the most important, or in a logical sequence, describe **5 to 7** major responsibilities of this
job. Provide as much detail as necessary
to give an accurate, complete outline. Indicate
the percentage of total working time spent on each **essential** responsibility. The
total should equal 100%. If a job
function is considered to be less than 10% of the working time, please consider
if it would be more appropriate to be included in the Non-Essential Job
Functions section.









**#**



**Responsibility**






**1**



Prepare and be accountable for the annual budget for Guest
Services, concierge and guest attendant functions.






**2**



Ensure
guest services operations are functioning according to Wyndham Vacation
Rental's policies and procedures. Check for accuracy all daily/monthly
reports processed by Guest Services.






**3**



Deal efficiently with customer
complaints. Monitor all guest services
Associates attitude, demeanor & performance. Provide feedback as appropriate.






**4**



Ensure ongoing communications with other departments (i.e.
Housekeeping, Maintenance, F&B, Laundry, etc.) related to arrivals,
departures, occupancy counts, occupancy changes, etc., in order to ensure
highest level of guest satisfaction from pre-arrival through post-departure.






**5**



Order needed supplies for guest services related
departments. Oversee uniforms for
Associates. Purchase reception
amenities, etc. Monitor employee
programs. Oversee vendor activities.









**Non-Essential Job Functions**


These
are functions which are ancillary to the job, and may be assigned to others if
necessary. Most functions that account for only a small part of the job are
considered non-essential.





**#** **Responsibility**



1.



2.



3.





**Scope/Financial Responsibility**


Describe
quantifiable measures that will help define the value of the position. Examples include size of budget, business
metrics, etc. Also, describe the impact
on revenue, profit or expenses by stating activities that could affect
financial results of **WER** **.**







**TravelRequirements**



**Describe the** **travel requirements** **of the job (frequency, distance, and purpose):**




Limited to no travel required




a) Education




High School diploma or equivalent required



b) Training
requirements (licenses, programs or certificates)



c) Knowledge
and skills (e.g. demonstrated ability to work under pressure, or possesses good
written and oral communication skills)



d) Technical
Skills



e) Job
experience (number of years, type/level of previous experience)-




Minimum five years' experience in
guest and/or customer services with minimum of 3 year supervisory experience
strongly preferred.





_Unless there is a legal requirement, experience will be acceptedfor the education requirement._

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