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Help Desk Analyst
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-89771068

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Virtual Enterprise Architects

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  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Help Desk Analyst
Help Desk Analyst
+ King Street, Alexandria, VA, us
+ Full-time
Company Description
VEA is an award winning, nationally recognized, small, minority company based in Washington, DC.

Job Description

+ Provide overarching System Engineering support encompassing technical and analytical expertise to support DACS Technical Design, System Sustainment, multiple DACS operating environments including System Back Ups, Development, Staging, Production and Testing Environments, MILCLOUD and other cloud migrations, System Troubleshooting and System/Project Documentation.

+ Responsible for software installation, maintenance, upgrades and equipment refresh. Upgrades include software application upgrades and operating system patches.

+ Provide maintenance and assist with updating all systems operation documentation to include, but not limited to, technical documents, software development standards, network configuration design, system operating instructions, baseline configuration and similar types of documents.

+ Build documentation describing all new OpenText installs and OpenText modules configuration used to handle customer requirements. Maintain the inventory of software components including cataloguing, storage, security, sanitizing, distribution and disposals

+ Provide help desk support to include ticketing and reporting

+ Supporting the Installing, configuring, implementing, maintaining and supporting the OpenText product family including, but not limited to AutoCad, Content Server, xECM for SAP Solutions, Application Governance and Archiving (AGA) for Microsoft SharePoint, Process Suite, Brava and Archive Server.

+ Performing technical software functions in in Visual Studio to design and build custom .net applications to automate various document import and document automation task.

+ Creating technical documentation related to Standard Operating Procedures, Code Development Standards, System Architecture, etc.


+ Active DoD SECRET clearance

+ Minimum 7 years of experience with complex IT projects in DoD Environments, with a minimum of 5 years of experience in Help Desk Support. Applicable experience in the preparation of data according to established procedures for computer or other processing by a number of different processing routines or a series of complex steps. Also, must have experience in the review of inputs and outputs for accuracy and suitability, and in making minor adjustments and/or corrections to improve quality.

+ BS or BA in Computer Science, Information Systems, Business Administration (concentration in technology)

+ Full lifecycle experience with many application (functional) and infrastructure products, technologies, and services

+ Must have technical capabilities including but not limited to: C#.NET, .NET MVC, LINQ-SQL, LINQ-Entity, Bootstrap 3.x+, Knockout 3.2+, JQuery, AJAX, JSON, XML

+ Must have experience with Remedy

+ Must have experience with OpenText Content Server

+ SQL and Microsoft toggling codes experience is required

+ Ability to communicate verbally and in writing (including e-mail) at a professional level and to distill complex technical and management data to a laypersons understanding with conciseness, clarity, and accuracy.

+ Ability to organize complex concepts in written or presentation formats.

+ Ability to clearly present information, verbally and in writing, to audiences of diverse technical backgrounds. Excellent communication and negotiation skills, innovative and creative.

+ Must be willing to travel as required

Additional Information

+ VEA is an Equal Opportunity Employer and willing to hire wounded, ill, and injured. We offer a competitive salary and full benefits package.

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