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Manager of Customer Insights
0
Category: Manufacturing, Construction, Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90673695

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Worthington Industries

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Summary

  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  3 Views, 0 Applications  
 
Manager of Customer Insights
Manager of Customer Insights





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Date:Apr 19, 2018


Location:Columbus, OH, US, 43085


Company:Worthington Industries, Inc





Summary



Our focused group of professionals is comprised of top performers from Innovation, Corporate Strategy, and Management Consulting institutions. The right candidate will Be the voice of the customer, hold stakeholders accountable to that voice, lead teams to deliver on high priority projects with actionable recommendations, and mentor experienced managers and team members on consumer research methods, communications, problem solving and design thinking.





Responsibilities



Conduct primary and secondary research; Gather and analyze data; Synthesize conclusions and develop recommendations; Present conclusions Frame, plan and manage projects from inception to completion


Facilitate and brainstorm fresh ideas and insights


Teach, coach and mentor business partners


Facilitate multidisciplinary teams and external agencies (learning/ideation programs, work processes and capability building events)

Areas of Organizational Fit - Competencies Required:

Working through Ambiguity - Ability to proceed without always being able to clearly see the next steps


Influencing without Authority - Ability to synthesize, simplify, and communicate pointedly


Prioritizing Value - Effectively choosing where to spend time/efforts for largest impact/return


Working with Data - Ability to collect, analyze, and synthesize to produce insights and recommendations


Scout and scope projects within the business units


Develop strategies and insights to recommend top opportunities to senior leadership


Self development and discovery





Desired Experience



7+ years experience in design, customer, consumer and/or products research as a foundation


Experience across innovation stages (front-end, launch, market support)


Exposure to various types of innovation strategies (product, brand, commercial, etc...)


Excellent end to end generalist problem solving skills and ability to prioritze issues and analyze


Exposure to consumer insight development and design principles


Comfortable holding subordinates, peers and executives accountable


Travel required


Strong team memberStrong team member





Education



Bachelors





.


Nearest Major Market:ColumbusNearest Secondary Market:DublinJob Segment:Consulting, Management Consulting, Manager, Front End, Technology, Management








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